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Terms, Shipping and Privacy Policy

We are still shipping items for Christmas delivery, if you have a different deadline please let us know in the comments section of your order so that we are aware of your requirements and we will do our best to meet those requirements. We hope that you are delighted with your jewellery purchase. If you have any queries please email us or call us directly on 01273 470538 or email us using the contact page All items will be posted by either recorded, special or international standard delivery. We regret that at this time we are only able to take orders from the following countries:
  • Australia
  • Austria
  • Belgium
  • Canada
  • France
  • Germany
  • Ireland
  • Italy
  • Netherlands
  • New Zealand
  • Spain
  • Switzerland
  • United Kingdom
  • USA
Items purchased online will be subject to a refund minus the cost of postage provided that the items are received back in their original condition and packaging within fourteen days of delivery. You must notify us by email that you wish to return the item before goods are sent. This policy does not include earrings, which are non-returnable for hygiene reasons or to any item which has been customised or personalised to order. We are also unable to accept any items which have been worn. A partial refund (minus postage) will be made on return of the jewellery and only to the original method of payment used to pay for the item. Customers are responsible for posting the items correctly by Royal Mail Special delivery. If your goods arrive in a faulty condition or damaged we will give an exchange or full refund, provided that goods are returned to us in the condition sent. If you do not inform us within 14 days of receipt of your goods, we shall not be liable for any items said to be faulty. Wilful, malicious damage or negligence will void any rights you have to take advantage of our refund or exchange policy. Please note that rings are made up for each order and may take a few extra days. If you get your size wrong we will charge a small fee of £10 to cover re-sizing and postage. Please do not hesitate to contact us if you are unsure about how to get your correct size. Alexis Dove Jewellery reserves the right to refuse the supply of goods at its discretion. This is owing to the growing number of fraudulent credit card transactions. All photographs on this website are as representative of the items as possible, however, some items may vary slightly as they are handmade and often incorporate natural gemstones and pearls. Shop Purchases Items purchased in store we are unable to offer refunds. Full priced goods can be exchanged within 30 days with proof of purchase, if unworn and in pristine condition. This does not effect your statuary rights. Earrings are non-returnable due to hygiene reasons. Personalised items are none exchangeable. Bespoke Precious Jewellery When ordering a piece of bespoke precious jewellery a non-refundable deposit of 50% will be required, with full payment due on completion of the item. Any changes that you wish to make to the order must be made in writing and be agreed by us in writing Privacy Policy Here at Alexis Dove, your privacy and trust are important to us. Our privacy policy is intended to outline how any personal data collected from you via www.alexisdove.com or in our Lewes Boutique, will be protected, used, stored and processed by us to communicate with you and to deliver you excellent service whilst being compliant with the applicable data protection law (Regulation (EU) 2016/679 How we collect your data:
  • When you place an order on our Website.
  • When you sign up to our newsletter.
  • When you register with the Website.
  • If you contact or correspond with us (for example, by phone, email or otherwise) to find out more about a product or services.
  • When you place an order, commission in our Boutique or request to join our mailing list instore.
How we us your data:
  • To deliver relevant advertising to you, for example, newsletters.
  • To contact you with regards to an order, enquires, jobs etc.
With your consent, we process the following personal data which you provide when you interact with the Website and/or Boutique. The data may include your first name and surname, title, email address, phone number, address, financial information (such as credit or debit card details), as well as shipping address, billing address, and any other information that you consider necessary to provide us with. Altering your personal information If you wish to modify or delete your personal information, or opt-out of future communications, please contact us using our online form or call us on 01273 470538. If you require any more information or have questions please feel free to contact us.  

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